Reference

Add Balance with bKash — Play in Seconds

We built our bKash balance flow for speed: open your bKash app, send to the account number shown, confirm with your PIN and watch your wallet update while you're still on the deposit screen.

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niw pik Add Balance with bKash — Play in Seconds
ACCOUNT SECURITY

How We Keep Your Wallet Safe

Every bKash deposit links to your registered mobile number, and we match the sender bKash account against your profile before crediting your wallet — here's the security layer.

Mobile-Number Match

Your first bKash deposit registers the sender number in our system — future deposits from the same bKash account credit instantly, while deposits from a different number trigger a verification prompt to prevent unauthorized wallet loads.

Session-Linked Merchant Code

Each deposit request generates a unique merchant reference tied to your logged-in session — if someone else copies the bKash number from your screen, their transfer won't credit to your account because the session token won't match.

Withdrawal Verification

When you request a withdrawal back to bKash, we send an OTP to your registered mobile and cross-check the bKash account name before releasing funds — this two-factor flow stops wallet takeovers even if your password leaks.

Encrypted Payment Rail

We route all bKash transactions through SSL-encrypted endpoints provided by bKash's merchant API — your PIN and account details stay inside the bKash app and never pass through our servers or get stored in our database.

niw pik The Balance-Add Path We Use

The Balance-Add Path We Use

When you tap deposit, we show you the bKash merchant number tied to your account session — you switch to your bKash app, send the amount you want to load, return to our lobby and the balance appears in your account wallet within seconds. We process bKash transfers through the Send Money rail so there's no card link or extra verification step

after your first successful deposit. Your transaction history sits under Account → Wallet and every bKash top-up gets a reference ID you can check against your bKash statement. If a transfer doesn't credit immediately, our support team in Dhaka cross-checks the bKash transaction ID and applies the balance manually — most manual credits finish within ten minutes during business hours.

DEPOSIT HELP

What to Do When a Balance Load Stalls

Most bKash deposits credit instantly, but network delays or mismatched reference numbers can hold up a transfer — here's how we sort it.

Check Your bKash Statement Open your bKash transaction history and confirm the Send Money entry went through — if the amount left your wallet but hasn't reached ours, screenshot the transaction and share the bKash TrxID with our support chat so we can trace it.
Live Chat During Business Hours Our Dhaka-based support team handles stuck deposits from 10 AM to midnight Bangladesh time — send your bKash transaction screenshot and account email through the chat widget on the lobby page and we'll credit your wallet manually within minutes.
Double Deposits If you accidentally sent two bKash payments for the same session, both will credit to your account wallet — check your balance before sending another transfer and contact support if you need a refund processed back to your bKash number.

Balance-Add Words You'll See

Quick definitions for the deposit language that shows up in your account wallet and transaction history.

01
What does TrxID mean?

TrxID is the unique transaction identifier bKash assigns to every Send Money transfer — you'll find it in your bKash statement and we use it to match deposits when a balance doesn't credit automatically.

02
What is a merchant reference?

The merchant reference is the short code we display on the deposit screen — it ties your bKash payment to your logged-in session so the system knows which account wallet to credit when the transfer arrives.

03
What does pending balance mean?

Pending balance is the amount we've received from bKash but haven't released to your playable wallet yet — it usually clears within a minute once our payment gateway confirms the transaction signature matches your session.

04
What is KYC for withdrawals?

KYC stands for Know Your Customer — before your first withdrawal, we ask for your National ID and a mobile OTP to confirm the bKash account you're sending funds to actually belongs to you.

05
What does wallet rollover mean?

Wallet rollover is a playthrough requirement attached to certain deposit bonuses — if your bonus has 1x rollover, you need to place bets totaling your deposit amount before you can withdraw the bonus portion.

06
What is a manual credit?

Manual credit is when our support team adds funds to your wallet by hand after verifying your bKash transaction screenshot — we use this when the automatic deposit flow fails or you sent money to an old merchant number.

What Players Ask About bKash Deposits

Real answers to the balance-add questions that land in our support chat most often.

Most bKash transfers credit within ten to thirty seconds — you'll see the balance update on the lobby page as soon as our payment gateway receives the transaction confirmation from bKash's Send Money API.

Your first deposit locks in the sender bKash number — if you want to load balance from a different bKash account later, contact support with a photo of your National ID so we can verify and add the new number to your profile.

The full amount you sent will credit to your account wallet — if you want to withdraw the extra, request a payout through Account → Withdraw and we'll send it back to your registered bKash number after the standard verification check.

We don't charge a deposit fee on our side — bKash may apply their standard Send Money charge depending on your account type and the amount you're transferring, so check your bKash rate card before you send.

Yes, you can mix payment methods — deposit with Nagad and withdraw to bKash, or the other way around, as long as both mobile wallets are registered under your verified National ID and mobile number in your account profile.

Open the chat widget on the lobby page, send your bKash transaction screenshot showing the TrxID and the amount, and our team will trace the payment through the bKash merchant portal and credit your wallet manually within a few minutes.
Reference

bKash Balance Add

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